Refund Policy

Thank you for shopping at CrossCrown Berets! We want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully before making any returns.

1. Eligibility for Refund:

• Refunds are eligible within 7 days from the date of delivery.
• To be eligible for a refund, the beret must be unused, in its original packaging, and in the same condition as received.

2. Initiate the Refund Process:

• To initiate a refund, please contact our customer support team at info@crosscrownberets.com within the 7-day window.
• Provide your order number and a brief explanation of the reason for the refund.

3. Inspection of Returned Items:

• All returned berets will be inspected upon receipt.
• Berets that are torn, damaged, or not in their original condition will not be eligible for a refund.

4. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Process:

• Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
• If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

6. Exclusions:

• Customized or personalized berets are not eligible for refunds unless there is a manufacturing defect.
• Items purchased during promotional events or sales are not eligible for refunds.

7. Contact Information:

• If you have any questions regarding our refund policy, please contact our customer support team at support@crosscrownberets.com

We appreciate your understanding and cooperation in following our refund policy. CrossCrown Berets values your satisfaction, and we are committed to providing you with quality products and excellent customer service.